Terms and Conditions
Prestige Telecom Group Limited
These Terms and Conditions of Business are between Prestige Telecom Group Limited and you (from now on referred to as ‘the customer’) and are deemed to be accepted by virtue of a signed purchase order.
1.1 Handset refers to any new mobile phone. All handsets will arrive boxed and contain a battery charger. In most cases the sim card (if applicable) will have been inserted for ease of use.
1.2 The customer acknowledges Prestige Telecom Group is not the manufacturer of the equipment and accordingly the warranty of the equipment lies with the manufacturer.
1.3 If equipment is returned to the offices of Prestige Telecom Group Limited within 14 days then Prestige Telecom Group Limited may at its discretion a) repair the equipment, b) replace the equipment, c) substitute the equipment or credit the customer for the equipment. The original equipment must not however; a) Have been altered in any way. b) Been improperly stored or connected to a network service c) Be returned if sold on a no warranty basis. d) Have any marks or scratches to warrant the product used in any way. e) Have damaged packaging.
1.3.1 All new handsets supplied by Prestige Telecom Group Limited will be supplied with a full 12 month manufacturer’s warranty and in some cases 24 months.
1.4 A temporary replacement may be supplied to business customers at the discretion of Prestige Telecom Group Limited. These handsets will be in good working order and Prestige Telecom Group Limited requires the handsets to be returned promptly and again in good working order when original handsets are returned from warranty claims. Any replacement handsets returned damaged will result in repair or replacement costs being charged to the customer.
1.5 Failure to return a loan handset when a new/repaired handset has been returned to the customer will result in an administration charge of £100 per handset.
1.6.1 Whenever possible Prestige Telecom Group Limited will endeavour to send all hardware and sim cards 24 hrs. Prior to connection to the agreed business address.
1.6.2 Once goods have been dispatched they will arrive the next working day unless agreed otherwise.
1.6.3 Upon delivery, all items will require a signature confirming receipt of the goods in the correct condition. Any goods that do not arrive in the correct condition, Prestige Telecom Group must be informed the same day. Any undeliverable goods will be returned to the trading offices of Prestige Telecom Group no less than 7 working days after the first delivery attempt, unless otherwise agreed by the customer and/or carrier.
1.6.4 Once notified of delivery by our couriers Prestige Telecom Group Limited accepts no responsibility for loss and damage to goods.
2.1 All agreed accessories will be included with new handsets wherever possible. Any accessories that are not available immediately will be sent by courier within 28 days unless agreed otherwise.
2.2 Charges for accessories/handsets may be applicable. Payments due will be expected within 30 days of dispatch and will be invoiced by Prestige Telecom Group Limited.
2.3 Once accessories/handsets have been agreed they cannot be exchanged, unless faulty.
2.4 All accessories/handsets will remain the property of Prestige Telecom Group until payment for the contract is received in full.
3. New Connections/Upgrades
3.1 By agreeing to a new connection or upgrades you, the customer, agrees to be bound by the networks terms and conditions for the minimum contractual period.
4. Cancellation and Returns Policy
4.1 Subject to the remaining provisions of clause 4, Prestige Telecom Group Limited may, acting in its sole discretion, provide the customer with a subsidy as a result of the customer entering into the airtime agreement with the airtime provider.
4.2 In the event that Prestige Telecom Group Limited does provide the customer with a subsidy this may be provided to the customer at the sole discretion of Prestige Telecom Group Limited, using any of the following methods set out below or any combination thereof:
4.2.1 Deducting this from the value of the equipment or the services which the customer orders from Prestige Telecom Group Limited or
4.2.2 The payment of monies (representing the amount of the subsidy) to the customer and such monies shall be paid to the customer in full after the expiry of 6 months from the connection date where the applicable minimum term is 12/24/36 months
4.2.3 Using such amount to discharge any termination charges levied upon the customer by the relevant network/service provider for terminating their previous airtime agreement subject to Prestige Telecom Group Limited being provided with a copy of the relevant invoice from such network/airtime provider.
4.3 Any subsidy payable by Prestige Telecom Group Limited within 30 days from the date that the customer presents an invoice to Prestige Telecom Group Limited (no invoice shall be necessary where the subsidy is being deducted from the price of the equipment/services) will be paid provided that:
4.3.1 At all times the connection is still active on the relevant payment date that the subsidy (or instalment payment of the subsidy) is due,
4.3.2 Where the invoice is payable in instalments or after a prescribed period of time, the appropriate trigger date has passed.
4.3.3 The invoice has been raised in accordance with the provisions of this agreement; and
4.3.4 Where the;
a) Invoice is for the termination charges pursuant to clause
b) Invoice is for the payment of monies pursuant to clause 4.2.2, this amount is for the payment of monies pursuant to clause 4.2.2, this amount is invoiced during the minimum term; and or
c) Amount claimed is being deducted from the price of the equipment/services ordered by the customer pursuant to clause 4.2.1, this amount is claimed during the minimum term; and in the event, that the customer fails to invoice/claim the subsidy within the timescales set out in clause 4.3.4 (a) to (c) (inclusive) then the customers right to the subsidy shall cease.
4.4 The customer acknowledges that;
4.4.1 The payment of the subsidy is conditional upon;
a) The customer maintaining each connection for the minimum term and
b) The customer not lowering the tariff line rental or any connection line rental for the minimum term unless with the formal written consent of Prestige Telecom Group Limited
c) Any such conditions as are notified by Prestige Telecom Group Limited from time to time
4.4. Prestige Telecom Group Limited will provide the subsidy prior to the satisfaction of the conditions set out in clause 4.4.1 and hence the need for clause 4.5
4.5 Prestige Telecom Group Limited shall be entitled to reclaim from the customer the subsidy (or such proportion of the subsidy) already paid to the customer (or without such amount from any subsidy or instalment of a subsidy to be paid to the customer) in the event that;
4.5.1 A connection is for whatever reason disconnected prior to the expiry of the minimum term; or
4.5.2 A connection’s line rental is for whatever reason lowered during the minimum term; or
4.5.3 The relevant network/service provider (for whatever reason) reclaims or withholds in full or in part from Prestige Telecom Group Limited any of connections commission / connection advance by the network/service provider in respect of that connection; and the proportion of the subsidy that Prestige Telecom Group Limited shall be entitled to reclaim from the customer shall be the monthly subsidy amount for each month (and such pro rata amount for each incomplete month) of the balance of the minimum term which is unexpired at the date of disconnection or the lowering of the line rental.
4.6 In the event that a customer cancels an order prior to connection having already sent a signed purchase order, disconnects a connections prior to the expiry of the minimum term (without consent from Prestige Telecom Group Limited) or a connection’s agreed line rental is lowered during the minimum term without written consent from Prestige Telecom Group Limited), then Prestige Telecom Group Limited shall be entitled to charge the customer an administration charge of £200 per connection. This £200 will also be applied to each connection if the customer upgrades with another supplier but on the same mobile network within the minimum contractual term agreed. For the avoidance of doubt if you are a business customer there is no 14 day cooling off period unlike consumer regulations.
4.7 Any such sum reclaimed (or withheld) pursuant to clause 4.5 shall be invoiced to the customer and such sum payable (unless withheld) within 5 days of the date of Prestige Telecom Group Limited invoice.
4.8 The customer will use their best endeavours to assist Prestige Telecom Group Limited in obtaining PAC codes if necessary from their existing supplier/network. Should Prestige Telecom Group Limited not receive the PAC codes to complete the porting process for whatever reason, including change of mind, the customer will be issues with new mobile telephone numbers.
6.1 Prestige Telecom Group Limited will take all necessary steps to ensure that the airtime agreements are both the right and best solution for the customer. Prestige Telecom Group Limited will not accept any responsibility or liability for network service, network failure or network performance but will act diligently and in the customers’ best interest at all times, and work with the customer to get the very best value and service. Prestige Telecom Group Limited will act on the customers’ behalf whilst acting within the terms and conditions of the networks at all times.
7. Contract returns
7.1 The customer must sign and return the original network contract for new connections and resigns within 2 weeks in order to receive any cash back or network buy out payments agreed with Prestige Telecom Group Limited. All handsets and accessories provided will remain the sole property of Prestige Telecom Group Limited until the original network contract is signed and returned.
8.1 Prestige Telecom Group Limited reserves the right to record some calls for network verification, training and query resolution purposes.